01
2008
Kartavya is foundedd
Kartavya BPO Pvt Ltd begins as a dedicated BPO serving multiple industries — the operational DNA of what later becomes eSampark.
About the group
A fiscally quiet company with four practices.
eSampark Tech Solutions Pvt Ltd was incorporated in March 2021 as an offshoot of Kartavya — extending contact-center craft beyond healthcare, then expanding into learning, ERP, and a dedicated technology practice because clients needed more than a desk of agents.
- 2008
- Kartavya founded
- 2021
- Group incorporated
- Mumbai
- Based in India
- 04
- Practices
Vision
To lead globally in technology-driven BPO services, EdTech skill development, and SaaS solutions for MSMEs — transforming operations, education access, and connectivity.
Mission
To revolutionize BPO contact center services, online education, and SaaS for MSMEs with innovative, efficient, and compassionate solutions — enhancing efficiency, enabling continuous learning, and fostering seamless communication worldwide.
Goal & Test
As a trusted partner in technological innovation, eSampark Tech Solutions is dedicated to revolutionizing BPO contact center services, online education for skill development, and SaaS for MSMEs. With a foundation of excellence and compassion, we deliver solutions that help clients thrive in a dynamic digital landscape.
Growth history
From a BPO to a technology group.
02
2012
Healthcare specialization
The company rebrands as Kartavya Healtheon Pvt Ltd, focusing on pharma, life sciences, diagnostics, and corporate healthcare processes.
03
2021
eSampark is formed
In March 2021, eSampark Tech Solutions Pvt Ltd is incorporated as an offshoot to extend contact-center excellence beyond healthcare, with compliance at the core. In October, Jitendra Tyagi joins the Board of Directors.
04
2022
AI in the stack
Significant investment in AI, speech recognition, and advanced analytics — the shift from a traditional BPO to a technology-led CX partner.
05
Today
Four practices, one group
eSampark BPO, Medh EdTech, TimezERP, and eSampark Tech Support — serving clients globally, 24/7, across time zones.
01
Kartavya is foundedd
Kartavya BPO Pvt Ltd begins as a dedicated BPO serving multiple industries — the operational DNA of what later becomes eSampark.
2008
Today
2012
02
Healthcare specialization
The company rebrands as Kartavya Healtheon Pvt Ltd, focusing on pharma, life sciences, diagnostics, and corporate healthcare processes.
2021
03
eSampark is formed
In March 2021, eSampark Tech Solutions Pvt Ltd is incorporated as an offshoot to extend contact-center excellence beyond healthcare, with compliance at the core. In October, Jitendra Tyagi joins the Board of Directors.
2022
04
AI in the stack
Significant investment in AI, speech recognition, and advanced analytics — the shift from a traditional BPO to a technology-led CX partner.
05
Four practices, one group
eSampark BPO, Medh EdTech, TimezERP, and eSampark Tech Support — serving clients globally, 24/7, across time zones.
Values
01
Innovation
We keep evolving the stack — AI, analytics, and omni-channel platforms — so operations stay ahead of the market, not behind it.
02
Integrity
Zero-debt discipline, ethical delivery, and compliance-first operations. Trust is the operating system.
03
Collaboration
Clients, advisors, and delivery teams work as one unit. Shared goals, shared dashboards, no black boxes.
04
Excellence
Quality is not a department. It is how every call, course, and ERP workflow is designed and measured.